Announcement
**LATEST SHOP UPDATE SEPT/OCT 2023**
I am now on maternity leave, all messages will be responded to as soon as possible. Thank you for your continued patience and understanding at this very exciting time for our family, I really appreciate it.
Alice xx
Now offering 10% off your order total when 10 or more items are purchased. Please use code 10FOR10 at the checkout
Get in touch for more details. Thanks so much for your continued support.
Please note going forward from 3rd July, all UK orders now have to be sent via first class signed for (for delivery confirmation) and all international orders have to be sent via the tracked shipping service.
Please note, Due to the Royal Mail Cyber Incident that Royal Mail are still overcoming, please ensure you factor in more time when ordering as they have stated deliveries will take longer than the usual estimates. And please remember delivery times is a factor completely out of my control, once dispatched it is then in the hands of the postal service.
**If your order has been dispatched but yet to be delivered**
Please check back here for the latest info. With the cyber incident, please allow 4-6 working weeks for international delivery.
If you have any concerns, please do get in touch, I'm always here to help.
Thank you for your patience and understanding, I really appreciate it
Best wishes
Alice
Royal Mail have said they will do their best to deliver as many items as possible throughout this period but please do expect delays and also consider this when ordering. Factoring in extra time when ordering is a MUST, this is something I have no control over. If you have any concerns, please contact me before purchase and thank you for your patience and understanding, I will do my upmost to make and dispatch everything as quickly and efficiently as possible
If you would like to order anything to receive by a certain date, please get in contact with me BEFORE ordering for me to check this for you.
**Please remember I'm just one pair of hands and I do EVERYTHING myself from design to dispatch**
Also see below link to Royal Mails International report for the latest delivery updates in your area;
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Thanks so much for your patience, understanding and amazing kindness you always give me! You guys are the best! And thank you so much for supporting me, it really means the world
BIG HUGS
Alice x
Each item here at Ellis&Eliza is individually designed, embroidered and then finished by hand by me in my small studio in York, to create a truly handcrafted item just for you!
Featured items
Items
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Reviews
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Violets On on Dec 9, 2023
5 out of 5 starsFab! Just what I was after. Put it onto a denim jacket for my best friends wedding. Quick delivery too. Thanks
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Holly on Dec 1, 2023
5 out of 5 starsI wish I could give more stars than 5. Not only were the items I received incredibly beautiful, but this fantastic lady went above and beyond to make the items completely custom, down to the very smallest detail. She was super quick in responding, and I left ordering to the last minute, but she made sure that I got them just in time to personalise my wedding jacket for my big day. Absolutely lovely lady, really cares about customer service as well as producing quality products. Thanks a million, everyone loved my jacket! xx
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steph on Nov 20, 2023
5 out of 5 starsThe quality is excellent and they were a great addition to our day!
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Jessica on Oct 16, 2023
5 out of 5 starsAlice was so helpful and able to fast track and get my order to me in time for my wedding! Thank you SO much
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About EllisandEliza
Custom embroidered loveliness for you and yours <3
Shop members
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Alice
Owner - Designer - Creator
I design, make, pack and dispatch all of your lovely requests from start to finish...(nothing is outsourced to large companies!) ...and absolutely LOVE doing so!!
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Alfie
Assistant
Providing cuddles, company and distractions in the cutest way!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Custom and personalised orders
Want something unique? Before purchase, please get in contact for any questions you may have. I love working on custom orders and can work both from your own designs or design something especially for you. I have the whole spectrum of colours in almost every shade (including neons and metallics) available and can embroider up to 30x20cm in size. PLUS no minimum order!
Sizing details
Please see individual listings for all sizing details. If unsure, send me a message before purchase and I can give you item specifics.
Will my order contain a printed invoice?
I believe in creating as little waste as possible, so as standard a printed receipt or invoice will NOT be included unless you would like one, then of course I'm happy to accommodate - just pop a note in the 'notes to seller' box at the checkout. All order details can be found in the "your purchases" section
How long will it take to be made and dispatched?
All items are designed, made, packed and dispatched by me. Once paid for, orders are made and dispatched within 5-7 working days and I aim to dispatch asap within this time frame. Needing something in a hurry? I do my absolute best to dispatch asap, if you are looking to receive something by a certain date, and think it may be touch and go from looking at the timings on my separate "How will my order be shipped" FAQ please get in touch to discuss before purchase.
Gift wrapping and packaging
All patches are neatly packaged in paper packets or tissue paper for larger styles. (all of which is recyclable) and ready to gift. If you would like to send something directly to the lucky recipient, then please let me know so I can include an optional personalised hand written message. All free of charge. As standard I will not include receipts/invoices or prices inside your order (see separate FAQ).
How will my Order be shipped? And will it have a tracking number?
All UK orders are now sent via Royal Mail First Class Signed For to provide delivery confirmation for Etsy purposes, aiming to be delivered within 1-2 working days from dispatch date. All International Orders will going forward be sent via Royal Mail's TRACKED International service aiming to deliver to all international destinations available within 10-14 working days.
Please get in contact before purchase if you have any further questions.
Placing an order - Correct Information?
Please double check all product details are as you would like before placing your order (i.e. colour/quantity/style/customisation) Please also double check the address entered is the correct address for dispatch. For Etsy purposes, I am only able to dispatch to the original address provided and so if this is incorrect and you would like to amend it, the order will have to be cancelled and re-ordered. Thank you!
Do you offer Bulk Discounts?
I design and make everything myself to order from design to dispatch, nothing is outsourced and produced in bulk and so prices reflect the time, effort and materials it takes to create each custom patch for you and so bulk discounts can only be considered in quantities over 15 items and number of colours/styles/custom details will also affect this.
Need to CANCEL or AMEND your order?
I can only accept cancellations or amendments to orders within the first 24HRS of the order being received. After this point, I will have then started designing and making your order and so no changes can be made or cancellations accepted. I make everything to order and so please make sure to double check all details before purchase and if you have any questions regarding timing, please contact me BEFORE purchase. Thank you!
Seller details
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